Refunds and Credit Returns

Current status

Purchases are not open yet. This page describes how the one-time credit packs will be handled when checkout opens. Check the final price and credit amount before paying.

Technical failures

A confirmed provider rejection or failed generation returns the task's reserved credits once. A temporary download or storage issue is retried without buying another generation. If a task status is uncertain, we check the original request before retrying to avoid duplicate charges. Closing a page does not mean a task failed.

Quality concerns

If a finished video has a material identity, position or delivery problem, open a support ticket with its job ID and explain the issue. After review, we may restore the original credits for that job at most once. Generating again requires a new price confirmation and uses credits again.

Cash refunds

Returning credits is not returning money to a card or payment account. For a duplicate charge, unauthorized payment, unused-pack refund or unresolved delivery problem, submit a request through Support with your order ID. Unused packs and other cases are reviewed against the order, usage and applicable consumer law; approval is not automatic. Report an unauthorized payment promptly to your payment provider as well.

Approved cash refunds are issued through the payment provider. Arrival times depend on the payment provider and your bank. Credits associated with the refunded order are removed or temporarily frozen during review. Partial refunds, spent credits and disputes require manual review and may temporarily block new generations. Unrelated orders are reviewed separately.

Nothing here limits mandatory statutory cancellation, refund or other consumer rights. See the Terms and Privacy Policy for related rules.