Support and Contact

Submit a support ticket

Sign in and open a support ticket. Replies will appear in the same ticket. Tickets are not live chat, and response times may vary.

For a generation issue, include the job ID, template, approximate time and what went wrong. For a payment question, include the order ID and account email. For a privacy request, describe whether it concerns a device draft, server draft, video or account record.

Do not send passwords, API keys, complete card numbers or unrelated personal photos. Describe the problem first; provide only material needed to investigate it.

Before submitting

• Check My videos for task progress and available downloads.
• Review credit history and payment history for billing questions.
• Read the Refund Policy for credit returns versus cash refunds.
• Read the Privacy Policy for retention and deletion.

Current limits

You can watch and download the Orange Studio sample. Generation with your own photos and pack purchases are not open yet. Tickets require sign-in. There is currently no public support email or account recovery channel that works without signing in, so you cannot submit a ticket if you cannot access your account.